CUSTOMER CARE
We aim to provide our customers with products of the highest standard and quality. A thorough check of your garment is undertaken before it is sent off.
If you have received an item that you believe has a manufacturing fault, please email immediately and provide photo documentation, showing the defect/fault, which will assist the assessment process.
In accordance with the Australian Competition and Consumer Commission if the garment you have received has a minor fault, then we have the right to repair the fault to the product and return it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.
RETURNS
To ensure you are satisfied with your purchase returns can be made:
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You have a 14 day window from the date of receipt to request a return.
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To be eligible for a return, the item must be in new condition, unwashed, unused, with tags attached, and in its original packaging.
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We are unable to refund or exchange items that show signs of use, washing, or removal from their original packaging.
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Return postage costs are not covered by us.
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Once we receive and inspect the returned goods, we will arrange for an exchange, issue a credit note, or refund your payment in full, minus the initial shipping costs. You'll be notified of the outcome via email.
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Original pieces: due to the nature of original, hand-made pieces, they are non refundable for change of mind.